Discretion is the product. Privacy is the rule.

Information you share with us. When you request a quote, an empty leg, a medical evacuation, a cargo mission or contact the desk, we collect the details you provide: name, email address, phone number, routing, passenger information and mission notes. If you create a Numina Account, we also store your email address, encrypted credentials, saved preferences and Golds balance.

Medical information. Medical evacuation briefs may include health-related details. This information is treated as strictly confidential, is used solely to plan and operate the mission, and is shared only with the medical and flight crew who need it.

How we use your information. To respond to your requests, prepare and operate missions, manage your account and loyalty balance, and keep in contact with you about your travel. We do not sell personal information. We share it only with the operators, handlers and medical partners strictly required to deliver your mission, or where the law requires it.

The Numina Briefing. If you subscribe to our newsletter, we keep your email address, your language and the date you confirmed. You are only added once you confirm from the email we send, every issue carries a one-click unsubscribe link, and your address is never shared or sold. Unsubscribing stops all further issues; write to the desk to have the address erased entirely.

Where it lives. Your data is stored on secured, access-controlled infrastructure. Access is limited to the Numina operations team. Requests submitted through the site are transmitted encrypted (HTTPS).

Retention. We keep mission records for as long as needed to serve you and to meet legal, tax and aviation-record obligations, then delete or anonymise them.

Your rights. You may request access to, correction of, or deletion of your personal information at any time, and close your Numina Account. Write to the desk through the contact page and we will respond promptly.

Payments. Missions and empty-leg deposits are settled by bank transfer to the account stated in your written confirmation. No card details are collected through this site; we keep only the transfer references needed for accounting and the legal retention period.

Concierge assistant. Messages you type into the site's assistant may be processed by our AI provider (Anthropic) solely to generate a reply; they are not used to train models on our behalf. Please do not share sensitive personal or medical details in the chat — a member of the desk is always available through the contact page for confidential matters.

Our processors. We work with a small set of specialised providers, each bound by a data-processing agreement: Supabase (database, authentication and hosting of client data, EU infrastructure), Resend (transactional email and newsletter delivery), Anthropic (assistant replies), Cloudflare (anti-spam verification, when active), Plausible (cookie-free audience statistics), Sentry (technical error monitoring) and Netlify (website hosting). Where a provider processes data outside the European Union, the transfer is safeguarded by the European Commission's Standard Contractual Clauses or an equivalent framework.

Cookies & analytics. The site uses only the technical storage needed to keep you signed in and remember your language. No advertising trackers.

This policy may evolve as our services grow; the current version is always published on this page.